FREQUENTLY ASKED QUESTIONS

Here you will find a selection of the most frequently asked questions our ndis team get asked.

If you have any further questions that are not covered in this section, please don’t hesitate to get in touch with our friendly ndis team on: (08) 9427 7500

I am not happy with my existing provider, what can I do?

Everyone is entitled to change providers without feeling victimised; if you are not satisfied with the provider you can change to another company at any stage.  If you decide to change to My Flex Health NDIS, inform your provider that you are changing and we will coordinate with your provider to ensure a smooth transition. Contact us to guide you through the process.

Can I have the same support worker for each service?

Yes, we schedule the same support workers for your services.  If you have regular services every day we need to have a few workers to cover when they cannot work, such as their annual leave or days off sick.

Can I have the services at the times I want?

Yes, we create your schedule to your preferred time each day, except for events out of our control such as a worker being delayed for some reason.  We will contact you if there is an issue with providing your service at the right time.

What time frame do I need to give to change my service schedule?

You need to let us know 24 hours in advance if you need to cancel your service.

How soon can I receive services?

Once we have discussed the type of services you require, how often, the day and time we can place services within 48 hours in some instances.  Usually if funding is provided by a government agency we need up to a week to place the schedule.

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