This qualification reflects the role of workers in the community and/or residential setting who follow an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason. Work involves using discretion and judgement in relation to individual support as well as taking responsibility for own outputs. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.

Certification: My Flex Training ensures all AQF qualifications, Statements of Attainment and transcripts of results are issued in accordance with the Standards for Registered Training Organisations 2015.


There are no pre-entry study or qualification requirements, but to be eligible you must:

  • possess sufficient English language, literacy and numeracy skills;
  • provide a copy of your passport or photo identification;
  • provide a current National Police Clearance; and
  • provide a unique student identifier (USI).

There are many career and study pathways you can take after completing the course. Specifically, this certificate qualifies you to undertake job roles such as residential care worker, community support worker, home care assistant, respite care worker, nurse’s assistant, planned activity assistant, accommodation support worker, food services worker (Aged Care), general support/care worker, care assistant, client assistant, family support worker, personal care giver, or transport support worker.

All of the above roles require you to carry out direct care and support activities based on an individualised client plan, reporting directly to a supervisor/manager. You would not generally be in charge of other staff.

Following completion of this qualification, one may continue on to CHC43015 Certificate IV in Ageing Support and/or a nursing qualification.


Duration: All My Flex Training courses can be completed at a pace to suit the student, depending on their goals and previous study and/or work. Some students have completed the course in as little as 12 weeks and others have done it at their own pace and taken up to a year.

Learning method: My Flex Training recognises that only a certain percentage of real learning can take place in a classroom, which is why we apply a blended delivery model, which includes face-to-face workshops, practical hands-on training in our unique simulated care centre and self-directed study. Additionally, we provide more than the minimum 120 hours of work experience (typically 160 hours) to ensure you have real learning in the workplace and improve your employment opportunities.

Assessment: to ensure your competency, we assess you via a combination of in-class practical and written assessments, post course assignments and an on-the-job assessment by an My Flex Training Trainer/Assessor.


The CHC33015 Certificate III in Individual Support (Ageing) includes 13 units of competency (7 core units plus 6 specialised aged care units).

  • CHCCCS015 Provide individualised support
  • CHCCCS023 Support independence and wellbeing
  • CHCCOM005 Communicate and work in health or community services
  • CHCDIV001 Work with diverse people
  • CHCLEG001 Work legally and ethically
  • HLTAAP001 Recognise healthy body systems
  • HLTWHS002 Follow safe work practices for direct client care
  • CHCAGE001 Facilitate the empowerment of older people
  • CHCAGE005 Provide support to people living with dementia
  • CHCCCS011 Meet personal support needs
  • CHCCCS009 Facilitate responsible behaviour
  • CHCPAL001 Deliver services using a palliative approach
  • CHCCCS013 Provide basic foot care

Plus: 160 hours of practical work placement

Call us now on 9427 7518 to book your place or fill out our contact form by clicking HERE
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